Shipping and Return Policy

Please Read Our Shipping and Return Policy

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Shipping, Returns & Damaged Shipments Policy

We ship worldwide from Canada and aim to ensure a smooth and transparent experience from checkout to delivery. Below you’ll find everything you need to know about our shipping process, return eligibility, and how we handle damaged items.

📦 Shipping Policy

We ship using Canada Post and aim to dispatch all orders within 24–72 hours of payment.

Shipping Rates

  • USA: Flat rate of $10.99 USD

  • Canada: Rates vary by province

  • International: Flat rate of $15.99 USD (Some exceptions may apply)

Heavier or higher-value orders may incur additional shipping costs. If this applies to your order, we will contact you before shipping.

Estimated Delivery Times

  • Canada: 3–10 business days

  • USA: 7–15 business days

  • International: 2–6 weeks, depending on location and customs

These are estimated delivery windows and may vary depending on postal service conditions and customs clearance.

Tracking

  • Canada: Tracking is included at no extra charge

  • USA: Optional tracking available at checkout for $3.50 USD

  • International: Optional tracking available at checkout for $35.00 USD

If no tracking is selected during checkout, your order will ship without tracking.

Insurance

We no longer include shipping insurance by default. If you’d like your order insured, please contact us before or during checkout. We’ll provide a quote based on your order value and destination.

Pendulums Plus is not responsible for lost or damaged packages unless tracking and/or insurance was selected at checkout.

🔁 Return Policy

We gladly accept returns within 30 days of delivery.

To begin a return, please contact us by email to request a Return Authorization Number (RAN). Returns without an RAN will not be accepted.

Return Conditions:

  • Items must be in original condition and packaging

  • Return shipping costs are the responsibility of the customer

  • No returns are accepted if sent COD or if duties are due on delivery

  • All returns are subject to a 20% restocking fee.

Refunds & Replacements:

Once we receive and inspect your return:

  • You will receive a refund (minus shipping and restocking fees), or

  • A replacement item will be sent, or

  • A store credit will be issued, based on your request

Please allow up to two billing cycles for refunds to appear on your statement.

For items damaged during shipping, see our Damaged Shipments section below.

📷 Damaged Shipments

We carefully inspect and pack every order. If your item arrives damaged, we will replace it at no additional cost.

To report a damaged item:

  1. Contact us by email within 30 days of delivery

  2. Include clear photos of:

    • The damaged product

    • The packaging it arrived in

  3. Keep all packaging materials until we confirm next steps

Once we verify the damage:

  • A replacement will be sent
    or

  • A refund will be issued if a replacement is not available

Items damaged due to misuse or wear-and-tear are not eligible for replacement or refund.

If you have any questions about your order, shipping options, or return eligibility, please don’t hesitate to contact us.

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